Your exclusive customer service
Chat online with a business expert
Start a conversation with a digital assistant who will guide you to our experts who can answer your specific questions.
The expert is available from Monday to Saturday from 8 a.m. to 6.30 p.m.
A tailor-made solution to your questions
Your request is given priority
One touchpoint until the problem is solved
Fast answer within 2 min
Follow-up of your request via Proximus+ app
Your exclusive customer service is included in the Business Flex packs.
The Flex business packs combine, according to your needs, Internet, mobile and/or fixed telephone and TV.
Don't know what pack you have?
No Business Flex pack yet?
Discover the Business Flex packs
No Business Flex pack yet? Discover the Business Flex packs
You can ask all administrative, technical, commercial, billing or other questions.
A few questions will be asked in order to put you in touch with the best expert to answer your questions.
The business expert is available from Monday to Saturday from 8 a.m. to 6.30 p.m.
For all technical questions, he is available 24/7. The expert will first try to solve the problem remotely.
If an on-site intervention by a technician is required, for this type of repair:
The repair is guaranteed the same day if you call before 5 p.m. on weekdays or before 1 p.m. on Saturday.
This service is exclusively available to Business Flex customers via the Proximus+ app. Companies with more than 10 employees don't have access to this service but can contact the Enterprise Care team or their Proximus Enterprise partner.
This service is available from Monday to Saturday from 8 a.m. to 6.30 p.m.
