Mobile payments with your bill

Option enabled by default

You can deactivate it at any time via your MyProximus account.

Pay for third party services via your mobile number

It's like paying for parking in the city via SMS

  • Simple: pay without a credit card
  • Fast: no need to create a new account
  • Secure: payment is linked to your Proximus mobile number

Just confirm your payment online, directly on the webpage or in the app of the service you use.

How to consult and manage my mobile payments on MyProximus?

Login to MyProximus and go to
Products > My Mobile > Settings > Other > Mobile Payments.

There you can either define your maximum spending budget or deactivate the mobile payment service.

Manage your mobile payments

Who can use the Proximus Mobile Payment System?

All customers with a mobile subscription or prepaid card can use this payment system.

The system is active by default for all customers and can be limited or deactivated via MyProximus.

Attention: you must be at least 18 years old to make payments with your mobile subscription or prepaid card in the online shops. Are you a minor? Ask your parents for permission to make mobile payments

What is the maximum purchase amount?

The maximum value per transaction is €50 and the total value per month is limited to €250.

How do my purchases appear on my Proximus bill/settlement?

The last page of your Proximus bill/settlement contains an overview of the costs related to these services.

These costs are listed under the heading "Details of your bill for third-party services - Payments for non-Proximus services".

Useful information on mobile payments

Pay with your Proximus bill

Paying for city center parking by text message has become quite common nowadays. But did you know that there are many other times when you don't need to get out your bank card?

How to pay in App Stores?

Buy apps, games, movies, music or books for your mobile or tablet

Pay for parking with 4411

  • Manage your parking sessions easily and without contact
  • Ticketless entry/exit in Q-Park car parks thanks to plate recognition

How to pay for third party services with your bill?

You can manage your budget. A purchase made via the mobile payment function is limited to €50. Your monthly budget can be increased up to €250 per month.

Online subscription service

How to activate an online subscription?

  1. Fill in your mobile phone number and confirm your purchase by inserting the validation code you receive by SMS.
  2. Pay your subscriptions at the same time as you pay your Proximus bill.

You can find a summary of your purchases in the details of your bill for third-party services on the last page of your Proximus bill

How to buy in app-stores and in apps?

  1. Set your payment method:
    You can set your payment method in different apps and apps-store.
  2. Choose the option 'Pay via my Proximus bill'.
  3. Identify yourself with your mobile phone number.
  4. Find your purchases on your next month's bill.

Find the summary of your purchases in the details of your third-party services statement, which is on the last page of your Proximus bill.

Pay for third party services via your mobile number

  • A subscription to your favourite streaming service
  • A digital magazine or e-book via Apple App Store/Google Play Store
  • Your bus, train or tram ticket
  • Gaming purchases via PlayStation e.g. FIFA or Grand Theft Auto 5
  • Additional in-games like World of Warcraft or Fortnite
  • In-game purchases on Facebook
  • Subscription to Livefootball or other football games

More info about mobile payments

The range of third party services that you can buy and pay for via your mobile number is huge and targets entertainment, information or useful services:

  • Entertainment services: movies, TV programmes, music, mobile or online games and competitions.
  • Information services: fitness programmes, diet programmes and sports results.
  • Useful services: public transport tickets, parking tickets or electric car charging.

Please note that these services are offered by external service providers, who also set the prices. You pay for these services via your Proximus bill/discount.

Proximus collects the amounts (including VAT) and transfers them to the external service providers.

Via MyProximus, under the 'Consumption' tab you will find an overview of your Mobile Payments that have not yet been included on your bill/invoice.

As soon as you have confirmed the payment, you will receive an SMS message confirming your subscription and indicating how you can cancel it.

This SMS is always sent from a 4-digit number starting with the number 8 and you will receive it every month as a reminder.

You can terminate a subscription at any time and at no cost: 

  • By replying ‘STOP’ to the sms you receive to remind you of your subscription. The sms contains the exact keyword to unsubscribe: it can be ‘STOP’ or ‘STOP ROUGE’ or ‘STOP VR’ or …
  • Contact the customer service of the provider. You can find the contact details via this link.
  • Contact our customer service on 0800 22 800 (Monday to Friday between 8 am and 6 pm).