The Terms and Conditions and Pricelist & tariffs apply.
Fixed Internet speed
Fastest Internet in Belgium, available with Giga Fiber and Ultra Fiber as an option in your Flex Fiber pack. The actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Go to proximus.be/internetspeed to discover the surfing speed in your home.
Fastest Internet in Belgium
Based on analysis by analysis by Ookla®(PDF, 372 KB)
of Speedtest Intelligence® data, of Speedtest Intelligence® data, Proximus fiber via Speedtest Enrichment API vs top-providers, Belgium, Q3-Q4 2024. Ookla trademarks used under license and reprinted with permission.
Based on maximum speeds: Comparison of the highest maximum speeds(PDF, 103 KB)
offered by Proximus, VOO, Orange and Telenet. Only with Giga/Ultra Fiber and if your address is eligible for fiber.
Best fixed Internet performance
Results from the 2024 fixed connections barometer(PDF, 2 MB)
published on 13/01/2025 by the independent company nPerf. Results based on 404 764 tests carried out between 01/01/2024 and 31/12/2024 on fixed networks (xDSL, HFC, FTTx) in Belgium. Barometer and methodology available on nPerf.com.
Mega Fiber
The maximum usable speed is up to 500 Mbps in download and 500 Mbps in upload for all devices in the home network together.
The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More info on proximus.be/internetpolicy(PDF, 151 KB)
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Giga Fiber
The maximum usable speed is up to 2.5 Gbps in download and 500 Mbps in upload for all devices in the home network together. These maximum speeds can only be achieved by using the following technologies:
- Category 6A RJ45 network cables.
- 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.
The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More info on proximus.be/internetpolicy(PDF, 151 KB)
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The customer is entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters with a Flex Giga Fiber pack. The Wi-Fi Boosters are always on request or at the initiative of the technician and for use in Belgium only.
It also includes a landline with unlimited calls to landlines and 1000 minutes/month to mobile phones in Belgium 24/7 (except with Flex Fiber Internet + Mobile).
Ultra Fiber
The maximum usable speed is up to 8.5 Gbps in download and 1 Gbps in upload for all devices in the home network together. These maximum speeds can only be achieved by using the following technologies:
- Category 6A RJ45 network cables.
- 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.
The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More info on proximus.be/internetpolicy(PDF, 151 KB)
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The Ultra Fiber option is only available with a Flex Giga Fiber pack. The customer is entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters with this pack configuration. The Wi-Fi Boosters are always on request or at the initiative of the technician and for use in Belgium only.
It also includes a landline with unlimited calls to landlines and 1000 minutes/month to mobile phones in Belgium 24/7 (except with Flex Fiber Internet + Mobile).
Free installation
Free installation by a technician for new Flex Fiber customers. If you opt for an out-of-pack fiber product, such as Internet Fiber, you may be charged a surcharge for new installation.
Fixed internet speed: the actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Check the speed of your Internet connection in your home.
Fibre download speeds can only be achieved with a fixed device directly connected to the modem.
10 Gbps fiber
10 Gbps fibre technology will revolutionise the fixed network, giving you internet speeds of up to 8.5 Gbps download and 1,5 Gbps upload.
Conditions
To benefit from 10 Gbps technology, your current hardware must be replaced. An installation appointment will need to be scheduled. A technician will come to your home on the scheduled date to set up your Internet Box+ and your new ONT box, which is used to connect your box to the fiber network. Any Wi-Fi Boosters you might have will also have to be replaced by Wi-Fi Boosters+.
If you terminate your Ultra Fiber option, you will be asked to return your Internet Box+ and any Wi-Fi Boosters+. You will receive a cancellation confirmation and the option will be charged to you on a pro-rata basis. You will be downgraded back to your basic Internet subscription (with a speed of 1 Gbps/200 Mbps) and the right hardware, a new Internet Box (and if applicable, one or more Wi-Fi Boosters) will also be delivered to you by post.