Via MyProximus Enterprise, you can ask for help with administrative questions and complaints as well as technical problems and malfunctions. You can do this 24 hours a day, 7 days a week, via a support ticket that you create yourself in the portal. You can also track its status through the portal.
One interactive tool with many benefits
Time-saving tools
With MyProximus Enterprise you easily access invoices, check your order history and view product documentation. This platform streamlines processes, saving you time and effort.
- Check payments; download invoices or duplicates
- View your request history
- Manage your mobile numbers
- View your fixed products or report an issue
Autonomy and efficiency
MyProximus Enterprise gives you control: from information requests to support ticket submission, bypassing queues and manual processes for faster, more efficient workflows.
- Adjust rate plans or order SIM cards via Mobile Number Management
- Manage invoice accounts or choose your invoicing method
- Manage access rights for colleagues
- Track incidents and view change request reports
Everything in one central place
With MyProximus Enterprise, you get a comprehensive overview of all your products, services and interactions with Proximus. No need to juggle multiple channels or platforms - everything you need is right here.
- Direct access to systems for administrative and technical requests
- Centralized entry point for all requests
- Direct communication with Proximus experts
- Guided assistance with self-help tools
Available 24/7
Need information at 3 a.m.? No problem. MyProximus Enterprise provides access anytime, anywhere, offering data, history and status updates for monitoring.
- Monitor real-time usage
- Manage invoice accounts
- Network monitoring
- Information on planned works and general outages
- Security incidents
- Track & trace orders
Effortless collaboration
Colleagues in your organization can easily view request status and history. Structured communication ensures your trusted Proximus contacts give your requests the attention they deserve, facilitating smoother collaboration, quicker resolution and better results.
- Direct contact with the Proximus support team (Proximus expert)
- Proximus support via semi-automated requests
- Support via forms for quick help
- Overview of request and support ticket statuses
- A unified view to follow up on status together
3 types of profiles tailored to your needs
- Primary administrator of MyProximus Enterprise for your company
- Access to all applications
- Manage colleagues' access and user rights
Delegate Access Owner
- Access to all applications
- Manage colleagues' access and user rights for delegate users
Access to the applications and company data relevant to your role only.
To become a Delegate User, a primary administrator must first be assigned.
- Access information only about your personal mobile number (partially) paid by your employer
- Track your usage via the Proximus+ app
Grant colleagues the right access through user management
In MyProximus Enterprise, colleagues can access applications that match their responsibilities.
The primary administrator has full access to all functions and can assign rights to different colleagues through user management.
Frequently Asked Questions
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Through MyProximus Enterprise you can view and download your company invoices and view their payment status, as well as create and manage invoice accounts. You can analyse your invoices in detail with Invoice Insights.
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Through MyProximus Enterprise, only the chief administrator, or Digital Access Owner of your company, can manage the access for colleagues. This can be done via user management in MyProximus Enterprise. The Digital Access Owner can create new users and give them full or partial access to the portal, as well as modify or close the access of existing users.
Are you not a Digital Access Owner? Then contact this person if you need access or wish to modify your existing access.
Is there not yet a Digital Access Owner in your company? Then check who withing your company is best placed to take on this role, and create an access.
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Does your employer intervene in your mobile subscription? Then you can use the Proximus+ app to keep an eye on your consumption, view and pay your bills, order mobile options, ...
What do you need to get started? The Proximus+ app and an account. How to create that account and other frequently asked questions about the app, such as how to view and pay your bills in the app, can be found on the page about the Proximus+ app for employees
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Via Mobile Number Management in MyProximus Enterprise you can, among other things, add numbers to your fleet, manage existing numbers (e.g. change rate plans or options) and deactivate or transfer numbers from your fleet.