No, it's completely free of charge! The installation and activation are included; this is a saving of €59!
Flex
Your tailor-made pack
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Web promo: Enjoy a €210 discount on your pack with internet, mobile and TV!
Promo only valid for new internet subscribers
Choose your combination
Since you already have a mobile subscription, a staff member will contact you to complete your order in a smooth way.
Internet + Mobile + TV
As from instead of €87.99 €52.99 /month
during 6 months
Internet + Mobile
As from instead of €69.99 €44.99 /month
during 6 months
Promo details
Promo details
Promo details
Best of the Test 2024
The Flex pack with internet, mobile and TV was elected as the best pack by Testaankoop,
based on 15.000 consumer surveys conducted.
LG 50” 4K Smart UHD TV (50UP75006LF)
Need some help to select your pack?
Take the testWhy choose Flex (Fiber)?
A foolproof connection anywhere in your home
For the whole family, on all your devices, and in every room.
Proximus’ fiber, the fastest Internet in Belgium
An unparalleled Internet experience, regardless of the number of connected devices.
Multi-mobile advantage
Extra mobile subscriptions as from €10/month
Your Favourite Pickx TV content
Choose between Android Tv Box or Apple TV with your Flex pack.
A flawless connection anywhere in your home
Discover the advantages of Fiber to the Home
Pickx TV
We noticed you are a Belfius Private & Wealth customer, you aren’t eligible to order this pack.
Internet social offer and TV
Exclusive Internet and TV offer for eligible households, including beneficiaries of integration income, elderly or disabled people.
Questions about Flex?
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During the product configuration, you can choose the installation date yourself. The installation date depends on your selected products, the products you already have and the availability of our technicians. Expect and average waiting time of about 14 calendar days.
More info on the installation of Internet and TV -
If you are a casual user, we recommend the Mobile Flex S subscription with 10 GB. You will have enough data to surf the internet and social networks.
If you surf every day, stream a lot of music and watch a lot of videos on the 4G/5G network, the Mobile Flex M or Mobile Flex Unlimited subscriptions will be perfect for all your needs! -
Yes, you can keep enjoying your Android TV box without any extra charges if you choose an Apple TV 4K 128GB, but make sure you do not throw it away. If you no longer require your Android TV box, please get in touch with one of our agents who will be able to assist you with the return process.
Conditions
Web promo:
INT + MOB + TV :
- From 01/08 until 03/11/2024, for all new Internet subscribers who choose Flex with INT + MOB + TV.
- Monthly discount of €35/month for the first 6 months.
- Monthly discount of €10/month for the first 6 months for superior internet.
- Thereafter, you pay the normal price.
- Not compatible with other promotions, except for the joint offer of a smartphone with a mobile subscription and the DataPhone option.
Web promo:
INT + MOB/TV :
- From 01/08 until 03/11/2024, for all new Internet subscribers who choose Flex with INT + MOB/TV.
- Monthly discount of €25/month for the first 6 months.
- Monthly discount of €10/month for the first 6 months for superior internet.
- Thereafter, you pay the normal price.
- Not compatible with other promotions, except for the joint offer of a smartphone with a mobile subscription and the DataPhone option.
Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the decoder. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termofuse.
Promo Be tv: Offer valid until 02/02/2025 included, by purchasing the TV option Be Tv at €24.99 per month. Only for TV customers of Proximus. Action combinable with other promotions. Discount applicable only once per client and applied as €10/month during 3 months on the Proximus payment statement.
Pickx All Stars/Pickx All Stars & Sports: offer valid until 31/01/2025 included, by purchasing the TV option Pickx All Stars at €29.99 per month or by purchasing the TV option Pickx All Stars & Sports at €39.99 per month. Only for TV customers of Proximus. Action not combinable with other promotions, except the Flex advantage of €0.99 offered on TV options. Discount applicable only once per client and applied as €5/month during 3 months on the Proximus payment statement.
Combined offer with Apple TV 4K 128GB: for every customer (new or existing) taking a Flex Pack with TV, a price of €69 instead of €189.99 will be applicable for an Apple TV. When you select Apple TV as part of a pack, you are also entitled to an Android TV box, on request. You will pay €3 more. Interested? Visit the Android TV page. Contract of indefinite duration. When the customer terminates its subscription within 24 months, a residual value needs to be paid conform the amortisation table in the contract. While supplies last. Compatible with all other promotions, for example a discount on a Flex pack, a webdeal, previous and future combined offers of ‘a pack & a device’ and the combined offers of a ‘mobile subscription & a smartphone’. Invoices should be paid by direct debit. Purchase of the device should be via bank card.
Mobile telephony
The Terms and Conditions and Pricelist & tariffs apply.
Prices incl. VAT valid in Belgium and while traveling (roaming) in the EU Zone* (from Belgium to Belgium and from the EU Zone to the EU Zone and Belgium), except for value added services (eg special numbers, third-party services). Data usage is calculated per KB. Unused MB included in the bundle are not carried over to the next month.
The mobile subscriptions give you access to the following Proximus networks in the covered areas in Belgium and with a compatible device:
| Network access | 5G included | Optimal Max 5G speed | Estimated Max 5G speed |
|---|---|---|---|
| Mobile Flex S | Yes | 200 Mbps | 200 Mbps |
| Mobile Flex M | Yes | 500 Mbps | 420 Mbps |
| Mobile Flex Unlimited | Yes | 1 Gbps | 420 Mbps |
The 3G network will be switched off by the end of 2024. More info here.
5G: the 5G network is only accessible in covered areas and is subject to compatible device and subscription.
The “estimated maximum speed” is the maximum speed that users can expect to achieve at different locations in the coverage area under realistic conditions. This maximum value results from measurements on the whole national territory and might vary depending on the device performance and your location during the use of the service. 5G being under deployment, the speed estimation is based on limited data.
The “optimale maximum speed” is the speed that can be achieved under optimal usage conditions. Speed may vary depending on the price plan, device performance and your location while using the service. More info on 5G and the internet policy.
Internet (data): if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via Proximus+ app or by contacting customer service.
Normal and personal use of the Service by the Customer and unlimited use
The service is conditioned to a personal, non-abusive use, with due diligent. As part of the unlimited offers, in Belgium and the EU Zone, Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of more than 10,000 SMS/month or 500 SMS/day or sending SMS to more than 250 different recipients per month or in the event of regular calls of more than 6h/day and/or 30h/week. Regarding unlimited mobile data usage, they are subject to a reasonable usage policy. In Belgium and the EU Zone*, the customer can surf up to 400 GB/month at maximum speed and then the speed is reduced (max 512 Kbps).
*EU Zone countries in which the mobile subscriptions are valid: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe (French West Indies), French Guiana, Hungary, Åland Islands (Finland), Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Spain, Martinique (French Antilles), Mayotte, Norway, Netherlands, Poland, Portugal, Réunion (La), Romania, United Kingdom, Saint-Barthélemy (French Antilles), Saint-Martin (French Antilles), Slovakia, Slovenia and Sweden
TV & entertainment
TV: For more information about the availability of TV, the HD range, the possibility to connect several TV sets and the channel offering by region: www.proximus.be/tv..
Pickx app for TV customers with a Proximus+ account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users.
TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.be with a Proximus+ account. The TV content in the video is for illustrative and educational purposes only.
If the customer has a mobile subscription, an additional mobile data volume of 5 GB is provided for the Proximus Pickx app. If the customer has reached the limit of his mobile data bundle, the reduced surfing speed will also apply to the mobile data of the Pickx app.
My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.
Apple TV 4K 128GB: When you select Apple TV as part of a pack, you are also entitled to an Android TV box. You will pay €3 more.
TV option: choice from a list selected by Proximus. Changes to the offer will be notified 2 months in advance.
Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the TV Box. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termsofuse. The price of the Netflix subscription is mentioned on the Proximus bill. The Standard TV bundle includes a subscription for 2 screens. On request: 4 screens (€5 more/month). Proximus reserves the right to prolong the offer.
Disney+: The price of the Disney+ subscription will be included on your Proximus bill. Pickx TV by Proximus provides technically simplified access to Disney+ via the Android TV Box. The Disney TV option and the simplified access are provided throughout the validity period of the contract with Disney and are subject to changes imposed by Disney. The Proximus Terms and Conditions and Pricelist & tariffs apply.
Only one subscription per customer. Only for Proximus Pickx TV customers. This action cannot be combined with other Proximus promotions.
To use Disney+, a Disney+ account is required. The user must accept Disney+ terms and conditions. Disney+ is an independent data controller of the personal data of Disney+ subscribers.
Access to Disney+ is subject to the activation of an account with Disney+ by the customer. The customer needs to activate a new access to Disney+ with the Proximus procedure communicated by e-mail. More details: here www.proximus.be/disneyplusfaq.
To enjoy Disney+ content via your Proximus Android TV Box (in recommended apps section of the navigation TV menu), you must have the Proximus Android TV decoder. More detailed on how to watch Disney+ via your Proximus Android TV Box: here!
Pickx Sports / Pickx All Stars & Sports: In addition to this subscription, an extra subscription with Eleven Sports is mandatory to broadcast the Eleven Pro League channels in a Horeca establishment. More info: https://b2b.elevensports.be.
TV Replay: TV Replay is free for all existing TV customers who opt for a Flex pack. The availability of programs and TV Replay depends on the television channels and the permissions they have or don't have to operate the program in question. Also available on computer, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, along with the special terms and conditions, can be read on www.proximus.be/tvreplay.
Fixed Internet
Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+ app. More information: www.proximus.be/internetpolicy.
Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be reached by all customers. The download speed at home depends mainly on the distance between the connection point and the exchange, the availability of the technology, the computer installation and the internal cabling and, in exceptional cases, on general use. These factors must be optimal to enable you to surf at the maximum speed. If you use Wi-Fi, your surfing speed can also be lower. To find out the surfing speed available at your home: proximus.be/internetspeed.
Wi-Fi Booster: the customer is entitled to maximum 1 Wi-Fi booster with a Flex pack with superior internet. Use in Belgium and always on request or at the initiative of the technician.
Landline telephony
Unlimited calls: only for normal and personal use and in accordance with Proximus' General Terms and Conditions.
Unlimited calls nationally: unlimited landline-to-landline calls (voice telephony) in Belgium around the clock. 1,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 1,000 call minutes the customer calls at preferential rates. NB: these conditions do not apply to special numbers (070, 077, 09xx, 1xxx) and Internet numbers. View the out-of-bundle rates via this price list.
"Free calls international" option: 2000 minutes/month of free calls during off-peak hours (between 5 p.m. and 8 a.m.) and during weekends, for international calls from your landline to landline and mobile numbers (excluding mobile numbers in Morocco and Turkey) of the following destinations: Andorra, Austria Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Switzerland, United States, Canada and landlines in Morocco and Turkey, from the telephone number given by the customer at the time of subscription, excluding 64k data connections on ISDN lines, special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx, etc.) View the out-of-bundle rates via this price list. Maximum 1 option per customer. Cannot be combined with other options that offer discounts on international calls;
Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.
Installation included: installation by a technician included (worth €59) for all Flex customers.
Which Proximus package should I choose? (Pack comparison)
It's not always easy to decide between the different offers available. This summary will help you to make up your mind and choosing the right pack according to your use.
- Flex: Three different packs that, according to your needs, combine Internet, TV and mobile and that can be customized thanks to a whole range of tailor-made offers: sports, series, new series, Disney, Netflix, and more.
- Flex Fiber: All of the above-mentioned packs with an optical fiber Internet connection. You get the same advantages as a Flex pack plus an ultra-fast Internet connection.
Flex
Flex is a “mobile + TV + Internet” or “Internet + TV” or “Internet + mobile” pack that is highly customizable to suit every member of the family. It can include a mobile subscription with unlimited calls and texts and 5G technology for all packs. You can even add one or more additional customizable mobile subscriptions at an attractive price. It also comes with a TV subscription including different options for sports and TV series fans. Of course, this pack also comes with a high-speed Internet subscription and the possibility of adding an optional fixed telephone line.
Flex Fiber
Flex Fiber is the "Fiber Internet + Mobile + TV" or "Fiber Internet + TV" or "Fiber Internet + Mobile" pack. With Proximus, and depending on where you live, you can opt for a Flex Fiber subscription for an incredibly fast unlimited Internet connection (up to 1 Gbps download and 100 Mbps data upload speeds). The pack can include a mobile subscription with unlimited calls and texts and 5G technology for all packs. You can even add one or more additional customizable mobile subscriptions at an attractive price. It also comes with a TV subscription including different options for sports and TV series fans. Of course, this pack also comes with an ultra-fast Internet subscription and the possibility of adding an optional fixed telephone line.
| Flex | Flex Fiber | |
|---|---|---|
| Internet |
Standard experience
|
Standard experience
|
| Mobile phone | Download volume from 15 GB to Unlimited 5G included Unlimited calls + texts |
Download volume from 15 GB to Unlimited 5G included Unlimited calls + texts 5 GB free for Pickx |
| TV | Over 80 channels TV replay (36H) App Pickx Choice of TV options Le Soir + or Het Laatste Nieuws Digitaal yours free of charge |
Over 80 channels TV replay (36H) or TV replay+ App Pickx Choice of TV options Le Soir + or Het Laatste Nieuws Digitaal yours free of charge |
| Fixed telephone line | Optional as part of the Internet offer (unlimited calls in Belgium) | Optional as part of the Internet offer (unlimited calls in Belgium) |
| Price | From € 69.99 | From € 74.99 |
What does the Flex pack include?
The Flex pack is a pack that bends over backwards to please you! It gives you the option of choosing between an "Internet + Mobile + TV" or "Internet + TV" and "Internet + Mobile" solution. It includes the following services:
- If mobile subscription: Four different mobile subscriptions of 15 GB, 85 GB and unlimited downloads. Unlimited texts and calls and all subscriptions are 5G compatible
Additional mobile subscriptions can be added for your family with the same benefits listed above. - More than 80 TV channels
- Additional TV options with Netflix, Disney+ or the possibility of adding Pickx All Stars, Pickx Sports or Pickx Mix bundles
- The TV Replay option and the Proximus Pickx app
- Unlimited Internet (up to 100 Mbps download and 30 Mbps upload speeds) and 10 GB of storage space in your Proximus Cloud
A tailor-made mobile experience
With our mobile offer, you can send unlimited text messages and make unlimited calls (valid in Belgium and the European Union, except for calls from Belgium to other countries). Thanks to our different offers, you can choose the option that best suits your data consumption: in Belgium and the EU, you have an offer starting from 15 GB per month. You can also choose 85 GB or unlimited offers. All our subscriptions are 5G compatible.
If you opt for the 15 GB subscription, you can still surf at reduced speed (128 kbps) if you go over your bundle limit.
Add mobile subscriptions for your family members
From €10/month, you can add one or more mobile subscriptions to your pack with the same range of options as for the first subscription.
More than 80 TV channels and attractive options
TV with the Proximus Flex pack means access to over 80 channels and our Proximus Pickx application for all your devices. This allows you to watch TV wherever you are and whenever you want. You can also browse your TV guide and access a catalog of films and programs classified by category. Schedule recordings and access the Replay option to watch programs that have already aired. Your Flex subscription also includes 5 GB of extra data especially earmarked for your Proximus Pickx app.
That little extra: get unlimited access to Le Soir online or Het Laatste Nieuws Digitaal.
And as little extra: get unlimited access to Le Soir online or Het Laatste Nieuws.
What about TV options?
Nothing makes you happier than spending your Sunday binging on series? Are you a sports fan and don't want to miss any competition? Do you still dream of Disney? There are options for you and many more!
- Pickx Mix: 27 extra channels, series, cartoons, documentaries, etc.
- Pickx Sport: 20 sports channels to access the best national and international competitions
- Pickx+: a TV channel with award-winning films, sports events, series, talk shows, magazines and concerts
- Pickx All Stars : Netflix, but also Pickx Mix, Pickx+ and Disney+
- Pickx All Stars & Sports: all-inclusive access to major sporting events and top-notch entertainment (films, series, cartoons, etc.)
- Be tv: Six channels with very recent films, classics and new series
- Disney+ or Netflix: find your favorite series on your platform.
Unlimited Internet and 10 GB of storage space
Surf at home with unlimited download speeds of up to 100 Mbps and upload speeds of up to 30 Mbps. Make the most of a fast connection that is always stable and 10 GB of storage space in your Proximus Cloud.
With the "Superior Experience" option, boost your Wi-Fi to extend your network, have access to the fixed telephone line 24/7 and download the Family Life Premium app that allows you to organize your daily tasks with other family members. Working from home? Then we recommend this option.
What does the Flex Fiber package include?
The Fiber pack or the Internet of the future is coming to you. Proximus has decided to further ramp up its services to you thanks to optical fiber. This technology is currently being deployed in Belgium and will be coming to your home in the coming months and years. It allows for an ultra-fast connection and an even sharper image.
What does this solution offer?
- Ultra-fast and unlimited Internet
- Up to 1 Gbps download and 100 Mbps upload speeds
- An "Internet + Mobile + TV", "Internet + TV" or "Internet + Mobile" pack
- All the advantages of the Flex packs (mobile 15 GB, unlimited or unlimited 5G - more than 80 TV channels and possible additional options, TV Replay or TV Replay+)
Up to 1 Gbps download and 100 Mbps upload speeds
Get an unlimited, ultra-fast and stable connection at home and 10 GB of storage space in your Proximus Cloud.
With Fiber Standard, you get up to 350 Mbps download and 50 Mbps upload speeds. You can also take advantage of the smart Wi-Fi, which ensures that your connection is always stable and fast.
With Fiber Gigabit, you get up to 1 Gbps download and 100 Mbps upload speeds. The Wi-Fi Booster allows you to extend your Wi-Fi network. With this subscription, you also get a fixed telephone line and the Family Life Premium app, which allows you to manage your everyday family life, thanks to shared agendas.
An "Internet + Mobile + TV", "Internet + TV" or "Internet + Mobile" pack
Don’t need a mobile phone subscription? No problem, we have an option with or without mobile subscription. The whole point of the Flex Fiber package is to adapt to your needs. Discover the various possibilities offered by the different options:
15 GB for mobile, unlimited or unlimited connection + 5G
The Mobile Flex plan gives you 15 GB of data in Belgium and the EU and unlimited surfing at reduced speed if you go over budget. There are different types of subscriptions with 5G for everyone: from 15 GB to unlimited. Whatever option you go for, you get unlimited calls and texts. And from €10/month, add an extra mobile subscription to your package.
It’s also worth checking out the plan offering Full unlimited in Belgium Europe. Visit our retail outlets to find out more about this product!
More than 80 TV channels and an innovative TV experience
Thanks to the Proximus Pickx app, available for all your devices, you can watch TV anywhere and anytime. Take advantage of the Replay or Replay+ function, record programs, access our film catalog and get personalized recommendations based on your preferences.
And remember that we give you access to an extra 15 GB especially for using your Pickx application. Enjoy 80 TV channels and unlimited access to Le Soir online or Het Laatste Nieuws Digitaal.
TV options for series and sports fans and much more
Do you want even more with your Flex pack? We’ve thought of everything! That's why we offer you several options that really meet your needs:
- Pickx Mix: 27 extra channels, series, cartoons, documentaries, etc.
- Pickx Sport: 20 sports channels to access the best national and international competitions
- Pickx+: a TV channel with award-winning films, sports events, series, talk shows, magazines and concerts
- Pickx All Stars: Netflix, but also Pickx Mix, Pickx+ and Disney+
- Be tv: Six channels with very recent films, classics and new series
- Disney+ or Netflix: find your favorite series on your platform.
Customers with a mobile subscription or prepaid card are automatically given the option to make mobile payments.
This option allows you to purchase third-party services, such as a subscription to streaming services, a digital magazine, purchases on game consoles, e-books, parking or train tickets, paid applications in an app store, etc. The maximum value per transaction is 50€.
Your purchases are linked to your mobile number and can be consulted in the usage section via the Proximus+ app.
The settlement of your purchases takes place together with the settlement of your Proximus products and services. The overview of your purchases is listed in the section “Details of your statement for third-party services”, which is added as an attachment to your Proximus bill or statement.
Your standard monthly budget is set at €100 and can be adjusted via the Proximus+ app to a minimum of €5 and a maximum of €250. You can also choose to deactivate or reactivate this option free of charge via the Proximus+ app.
More information about Mobile Payments can be found on our website: https://www.proximus.be/mobile-payments .
Mobile subscriptions are valid in Belgium and when roaming in the EU zone: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), French Guiana, Hungary, Åland Islands (Finland), Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Spain, Martinique (French Antilles), Mayotte, Norway, Netherlands, Poland, Portugal, Czech Republic, Réunion (La), Romania, United Kingdom, Saint-Barthélemy (French Antilles), Saint-Martin (Frenach Antilles), Slovakia, Slovenia and Sweden) + Iceland, Liechtenstein, Norway.
For more information on rates applicable outside the EU Zone, click here
