Fiber to your building

Discover here the different visuals of the fiber equipment in your building, as explained in your Fiber installation document.

In the street

DTP-X

DTP-F

Mecanical protection

House entry kit

In the basement

BDFO (WBX Small Cap)

FOLAN on wall

19’’ rack

Patching to VC

From basement to floor

Floorbox

Vertical Raiser (Goulotte)

Security Fire

On floor

Horizontal raiser (Goulotte)

Glued cable

What is fiber?

Fiber is the technology of the future and uses light to transport signals. It is therefore much faster than the traditional copper cables.

The last stretch, from the street to your building, still had traditional cables. We’re changing that, so you can enjoy the best possible network experience. A large part of the Proximus network today consists of optical fiber.

With fiber, you benefit from an ultra-fast Internet connection, without any loss of quality, and no matter with how many people or devices you’re surfing simultaneously.

Why should I opt for fiber?

With fiber, you benefit from a super-fast and stable Internet, ultra-low latency, the sharpest image on all your screens and more importantly, you are ready for the future!

• Super-fast and stable Internet: whether finally downloading that movie you were looking forward to for such a long time, or uploading that important presentation, etc., in a fiberhome you can do all that without having to wait a long time, regardless of the number of devices connected
• Ultra-low latency: every millisecond counts in online gaming. In a fiberhome you are one step ahead of your opponents
• The sharpest image on all your screens: whether you watch things on TV, your tablet or your smartphone, in a fiberhome you see everything in the best image quality
• Ready for the future: we control more and more devices in our home via the Internet. A fiberhome takes this evolution in its stride.

In the long term, this new network will replace our traditional copper network.

I’m interested in fiber. What do I need to do?

Check whether fiber is available for your home.

If it is, you will be invited to request your connection to our fiber network and to activate your products.

If fiber is not yet available for your home but Proximus is planning to lay fiber in your street, fill in our form in order to be contacted by one of our staff members to discuss the next steps.

Finally, given that we are rolling out fiber in several phases, your home may be located in an area where works have not yet been planned or in a district in which we are unable to install fiber for technical or administrative reasons.

Are you a tenant of an apartment in a building?

Here are 2 pieces of information that might interest you:

• Find out if your home is eligible for fiber by visiting our fiber page.
• Informed of a disruption or slowdown in your fixed services if you don't switch to fiber?Visit our information page.

Is it true that getting connected to fiber is completely free of charge?

Yes, your connection to fiber is completely free of charge while works are underway in your street, whether you are a Proximus customer or not.

To benefit from the advantages linked to fiber, activate your fiber products with us to surf, stream and game at the speed of light.

What to do when someone requests to use the ducts installed by Proximus?

Proximus is the sole owner of all infrastructure it has deployed in shared areas. Any questions regarding the use of these ducts (existing cable pathways) must therefore be directed to Proximus, who will evaluate the request. Under no circumstances should you authorize anyone to use them.

These cable pathways were installed by and at the expense of Proximus under Article 3.82 of the Civil Code to supply various owners and/or users of the shared areas with its fiber optic network. This article explicitly states that "the person who has installed this infrastructure for their own use remains the owner of this infrastructure located in the shared areas."

Another question? We certainly have an answer for you!

All frequently asked questions